Where are your students getting stuck?
That simple question led Wendy Lin-Cook, VP for Enrollment Management at Rensselaer Polytechnic Institute, and her team to launch Vera, their financial aid agent built with ºÚÁϲ»´òìÈ.
Vera helps students work through the steps standing between them and enrollment. In one 27-minute evening call, Vera helped a student accept his loan offer, complete entrance counseling, sign his master promissory note, and begin tackling missing paperwork. When he paused to talk with his father, Vera stayed on the line.
And like this student’s call, over half of Vera’s activity happens after hours, when families have time to work through these big decisions together.
Hear directly from Wendy Lin-Cook and ºÚÁϲ»´òìÈ’s Phil Lee on Vera’s impact, and how Rensselaer Polytechnic Institute is building on this work with a melt control center that helps staff see who’s stuck, where, and what to do next.
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